Communication Needs, Practices and Supporting Structures in Global Inter- Organizational Software Development Projects
نویسنده
چکیده
This paper presents communication needs, supporting structures and communication practices collected from global software development projects. The data was gathered by 32 interviews from seven global interorganizational projects. We identified four important communication needs: problem solving, informing and monitoring, relationship building, and decision-making and coordination. Structures supporting communication were: organizational structure with communicating roles, partial synchronization of inter-organizational processes, and project level coordination. Communication practices are built upon and facilitated by these structures. A surprising finding was that companies rarely had any company level practices that were used in all interorganizational projects. Instead, the practices were formed by trial and error and were mainly project specific.
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